“We chose to use Whatcom Community College as our primary contract training provider because Whatcom is able to provide a very high caliber of training and education, tailored to our needs, for a very reasonable price. The instructors from Whatcom are extremely knowledgeable, but they maintain an accessible format that is appropriate for the wide variety of people we have on staff. Additionally, the instructors have been very flexible, which is key when scheduling classes for people who provide care around-the-clock. But, the real advantage is in the results! The classes were so popular, successful, and results-oriented last year that we have decided to repeat them this year in order to reach more of our staff members.”

Tonja Myers, Administrator
St. Francis Extended Health Care

AWB Institute
Association of Washington Business
Washington State Board for Community and Technical Colleges

Email A Customized Training Request To Clover Park Technical College
You can send a customized training request to the college below by filling in this form. Your request should include a complete description of the project that you require training for. The information will be emailed to the college below, and they will respond to you through the email address you provide below.
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Clover Park Technical College
Location: 4500 Steilacoom Boulevard SW
Lakewood WA 98499 
Website: http://www.cptc.edu/training
Region: South Puget Sound Region
Contact to Discuss Training:
Contact: Elizabeth Jamieson
Department:  Manager for Continuing Education and Corporate Training
Email: elizabeth.jamieson@cptc.edu
Phone: 253-589-5792
Fax: 253-589-5803 
Dept. Website:   http://www.cptc.edu/training

Additional Contacts:
Contact: Ed Jacobs
Department:  Continuing Education and Corporate Training
Email: ed.jacobs@cptc.edu
Phone: 253-589-5962
Fax: 253-589-5803 
Dept. Website:   www.cptc.edu/training

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College Description
Corporate Training and Consulting

Clover Park Technical College, in addition to its 52 degree programs, offers on- & off-site employee training, professional & business consulting, and skills development workshops, seminars & classes; quality & innovation are hallmarks of CPTC trainers & consultants.

We are dedicated to helping businesses, professional organizations and government agencies develop and deliver programs that improve productivity, enhance performance and increase profitability. These businesses support services benefits the local and regional economy.

CPTC custom designs and delivers training classes, workshops, seminars, and programs, which will meet your organization’s and employees’ specific needs.

Program Showcase
Business and Soft Skills:

1. Customer Service
Customer Service: Providing Extraordinary Service
Customer Service: Maintaining a Positive Attitude
Dealing with Difficult People
Effectively using Order Taking or Work Order Systems
Excellent Telephone Customer Services

2. Efficiency and Productivity
Business Process Mapping
Data Collection and Research
Developing Effective Policies and Procedures
Lean Philosophy and Implementation
Process Improvement Methods
Six Sigma
Time and Productivity Management

3. Entrepreneurial and Sales Topics
Accounting I and II
Bookkeeping and I and II
Entrepreneur’s Survival Kit for a Bad Economy
Financial Management for Entrepreneurs
How to Market your Business Using Social Networking
Personal Branding for Entrepreneurs
Secrets of Successful Sales Professionals
Web 2.0 Marketing – What Every Entrepreneur Should Know
Writing you Business and Marketing Plan

4. Project Management
Introduction to Project Management
Critical Path Scheduling
Project Estimating and Budgeting Budget
Project Leadership
Managing Scope, Schedule and Budget
Managing Project Risk
Measuring Project Performance and Earned Value
PMP Exam Preparation
Managing Consultants
Administering Consultant Contracts
Managing Construction Contracts
Managing Construction Contractors

5. Facilitation
Effective Meeting Management
Facilitating Transference: How to Make Sure you Training Provides ROI
Group Dynamics
Making Effective Presentations
Train the Trainer

6. Human Resources Development and Management
Correct Hiring Practices
Conducting Lawful Human Resource Investigations
Preventing Workplace Discrimination
Effective Policy and Procedure Writing
Navigating Union Negotiations from Start to Finish
Reasonable Accommodation
Navigating the FMLA
PHR/SPHR Certification Exam Prep
Understanding Just Cause
Giving and Receiving Performance Feedback

7. Interpersonal Communication and Teambuilding
Assertive Communication
Building Effective Teams
Communication Styles and Skills: Myers-Briggs Type Indicator
Communication Styles and Skills: DISC
Conflict Resolution
Crucial Conversations
Interpersonal Communication Skills
Teambuilding (in classroom, or low/high ropes course)

8. Management and Leadership Development
Managing Constant Change
Coaching for Performance
How to Conduct a Successful Performance Review
Leading Highly Effective Teams
Leading and Managing for Performance and Accountability
Managing a Multi-Generational Workforce
Managing Difficult Employees
Sexual Harassment Awareness and Prevention
Supervisory Academy I (for new managers)
Supervisory Academy II
One Minute Manager
Understanding Budget Planning and the Budget Process
Business Writing Skills for Managers
Ethics in State Government

9. Personal Skill Development
Critical Thinking
Diversity/Cultural Competency
Building Confidence, Competence and Credibility
Is Supervision for me?
Managing Job Stress
Mediation Skill Development
Success Habits
Project Management Essentials (CAPM or PMP Prep)
Problem Solving and Decision Making
Listening and Memory

10. Risk Management and Safety
Diveristy and Harassment Prevention
Healthcare Provider Basic Life Support (includes First Aide and CPR)
HIV Training
Proper Lifting Techniques
Workplace Violence Prevention
Sexual Harassment Prevention
Workplace Health and Safety

11. Written Communication
Editing Skills Review
Grammar Review
Proofreading Skills Review
Punctuation Review
Written Business Communications
How to Write Meeting Agendas and Minutes

Technical Skills Training:

1. Information Technology, Graphic Design and Software Applications
Adobe Illustrator
Adobe InDesign
Adobe Photoshop
Adobe GoLive
BICSI Certifcation
CompTIA A+Certification
Digital Photography
MCSE Certification
MS Access
MS Excel
MS Front Page
MS Outlook
MS PowerPoint
MS Publisher
MS Project
MS Word
Quick Books
Windows 2003 Server Environment

2. Construction, Warehouse, Facilities Maintenance and Security
Aerospace Composite
Automotive Electric
Basic Electricity I and II
Materials and Methods – Construction Best Practices
Cabinetry and Countertops
Confined Space Entry
Custom Tile Making
Exterior Painting
Flagger Certification
Forklift Operation Certification and Re-certification
Hardwood Floor Installation
How to be a General Contractor
HVAC (with or without Boiler Certificate)
Interior Painting
Interior Trim/Moulding
Inventory Control/Management
Landscape Maintenance Basics
Landscape Maintenance II
Lock out, Tag out
Materials Management
Mower Operations and Safety
OSHA 10 Certificate
OSHA 30 Certificate
Residential Electricity
Security Guard
Showers and Tubs
Tile Setting
TMOST Operation and Safety
Tool and Equipment Utilization and Maintenance
Welding – Basic, MIG and TIG
Weatherization Technician
Window and Door Installation
“The training partnership with Clover Park Technical College has been truly awesome. This partnership is allowing us at Atlas Castings & Technology to cost effectively place nearly four (4) times the skill level and expertise at the point of production for our valued and continuing to grow world wide customers. Thanks for the opportunity.”

Ben King, Corporate Director Human Resources
Atlas Castings & Technology
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